Return & Exchange
🔄 The Confidence Guarantee: Flexible Returns & Exchanges
We want you to love your timepiece completely. If the watch does not meet your expectations upon unboxing, our flexible exchange policy allows you to find the perfect fit without risk.
- 7-Day Trial Inspection Period: From the exact day your watch is delivered, you have a full 7 days to evaluate its fit, weight, and wrist presence.
- Full Refunds: If you decide the watch is not for you, return it within the 7-day window for a complete refund back to your original payment method.
- Seamless Exchanges: If the model isn’t exactly what you envisioned, you can exchange it for any other watch in our diverse, multi-style inventory.
- Tonneau Store Credit: Alternatively, we will issue a secure, non-expiring digital Store Credit to your account, giving you total freedom to choose your next timepiece whenever you are ready.
- Insured Return Logistics: Our concierge team will provide a fully insured, pre-printed return shipping label to ensure the watch is protected on its journey back to our vault.
Please note: To maintain our strict luxury standards for the next collector, returned watches must be completely unworn, unaltered, and accompanied by all original packaging, plastics, protective films, and documentation.